Five2NineZest does not offer a sale or return policy on wholesale orders.

We understand that returns are a part of the business and we will do our best to work with you and honour any reasonable returns policy you may have in place for your customers. However, as a general guideline, the following conditions apply to any returns:

Unwanted Goods – We offer a 14-day return period for any goods that are unwanted. Credit for the goods will be less a 25% restocking charge, subject to the following conditions:

  • The goods must be unused.
  • The goods must be in their original condition and packaging, including any shrink wrapping, seals, etc.
  • The goods must be received by us within 14 days from the day you receive your order.

Please note that we will not accept returns for items that have been opened or are no longer in their original packaging. Items that are supplied in sealed packaging and have been opened are non-refundable and non-exchangeable. Additionally, if we suspect that the goods have been used or any of the above conditions are not met, we reserve the right to return the goods to you. If the goods are delivered, you or your customer will be responsible for the cost of shipping the product back to us.

Faulty Goods – We operate a one-year returns policy for faulty goods. Please send the item back to us with a note stating the problem, the desired outcome (exchange or refund), and the order reference number for the original purchase. We will exchange the item for you or credit your account if an exchange is not possible.

If we receive goods that are said to be faulty but are fully operational, we will count these as unwanted goods and may return them to you at your cost.

Undelivered Orders – If any orders are returned to us as undelivered by the selected shipper, we will refund you as if the item is an unwanted good, but we will not refund the cost of shipping. If you would like us to re-ship the item, the cost of shipping will be charged again.

Unresponsive Returns – If we reach out to you about a return and do not hear anything back in a timely manner, we withhold the right to dispose of the goods.

Please note that any credit memos or credit on your account will expire after 6 months of being issued.